Privacy Policy for Handheld Retros

Effective Date: 22/01/2025

Welcome to Handheld Retros. Protecting your privacy and personal information is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.handheldretros.co.uk] ("Website"). This policy complies with UK laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Website.

1. Information We Collect

Personal Data You Provide to Us:

We collect personal data that you voluntarily provide when you:

• Register an account on our Website.

• Make a purchase or request a refund.

• Subscribe to our newsletter.

• Contact us through forms, email, or chat.
  
  

This data may include:

• Your name.

• Email address.

• Billing and delivery address.

• Payment information (processed securely by third-party payment providers).

• Phone number.
  

Automatically Collected Information:

When you use our Website, we may collect information automatically, including:

• Your IP address.

• Browser type and version.

• Device type and operating system.

• Pages viewed, time spent on the Website, and links clicked.

• Cookies and similar tracking technologies (see Section 6).
  

2. How We Use Your Information

We use your data to:

• Process and deliver your orders.

• Communicate with you about your purchases, account, and support inquiries.

• Send promotional offers and newsletters (only if you have opted in).

• Improve our Website’s functionality and user experience.

• Prevent fraudulent transactions and ensure security.

• Comply with legal and regulatory obligations.
  

3. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your data with:

• Service Providers: To facilitate payment processing, delivery, and marketing services.

• Legal Authorities: When required by law or in response to legal requests.

• Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new owners.
  

All third parties are required to process your information securely and in accordance with applicable data protection laws.

4. Your Rights

Under the UK GDPR, you have the following rights:

• Right to Access: Request access to your personal data.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure: Request deletion of your data where it is no longer necessary.

• Right to Restriction: Restrict how we process your data.

• Right to Data Portability: Obtain your data in a portable format.

• Right to Object: Object to the processing of your data for certain purposes, such as direct marketing.
  

To exercise your rights, contact us using the details provided in Section 9. We aim to respond to all requests within one month.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. This includes retaining your information for warranty claims, tax, or legal reporting obligations.

6. Cookies and Tracking Technologies

Our Website uses cookies to:

• Enhance user experience.

• Analyse Website traffic.

• Support marketing efforts.

You can manage your cookie preferences through your browser settings. For more details, see our [Cookie Policy].

7. Data Security

We implement technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no system is entirely secure, and we cannot guarantee absolute security.

8. International Data Transfers

If your data is transferred outside the UK or European Economic Area (EEA), we ensure it is protected with appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Handheld Retros
Email: retrogamemerchant@gmail.com
Alternatively, use the contact form on the website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the revised effective date. Please review it periodically to stay informed.

Thank you for trusting Handheld Retros. We are committed to protecting your privacy while delivering a fantastic shopping experience!